Online Handledarkurs English
Help! I can not log in!
Try the following:
- Double check the link and password you received from us before the course.
- Make sure you have the latest version of Zoom. If you are using a tablet, ensure that your device’s software is also up to date.
- Check that you have a good internet connection
- Restart the computer and try again
If you are missing from the course, someone from our support will contact you visa the phone number you provided when booking. This usually happens 5 mins before the course starts.
Will I get my money back if I cannot attend the course?
Our usual 24 hour cancellation and rescheduling policy applies to this course. If the course falls on a Monday, you should advise us of cancelling/rescheduling by kl 13.00 on the Friday beforehand.
If you experience technical problems, it is up to the course leader/support to assess whether this is grounds for rebooking your course without a fee.
If you are missing from the course, we will attempt to contact you via the phone number you provided when booking. This usually happens 5 minutes before the course starts.
My webcam, headphones or microphone are not working!
You are responsible for having the correct equipment and a good internet connection before and during your digital course. You are also responsible for ensure you are in a suitable location where you can both listen and participate in discussions during the course. We recommend you familiarise yourself with Zoom prior to the online handledarkurs English.
I missed a portion of the course due to a technical issue on my end. What do I do?
You may need to supplement your training time with the course leader for the time you lost.
Make a note of the time you lost the connection and what the group was discussing at that point. If you connection resumes, make a note of the time you returned. Write to our support team in the chat via our website or in our app Mitt Körkort, and they will get in touch with a solution tailored for you as soon as they can. Some fees may apply.
Can my supervisor and I do the course on the same computer or do we have to have our own devices?
If more than one of your are doing the course and you are together, you may use the same device. However, all attendees must be visible in the screen and be heard well in the one microphone.
Any technical issues will affect both participants, so we recommend having your own devices and connection where possible.